Articles

via Bill Peel
March 31st, 2014

Balancing Work and Wife

I’m usually thrilled when Kathy and I both are invited to speak at a conference. But at the Missional Marketplace Summit at Germantown Baptist Church last month, I secretly wished she wasn’t there to hear Louis Upkins speak from his book, Treat Me Like a Customer.  “I sleep with my...

via LinkedIn
February 28th, 2014

What’s Your NPS? Better Know It!

Google “Measure of Success” on the Internet and you’ll see over 7,000 links to explore. I was reading Bernard Marr’s piece about Net Promoter Score (NPS) this morning just before I had breakfast with an Executive VP at Southwest Airlines. He told me that Southwest had used the NPS metric...

February 26th, 2014

5 Great Questions to Ask Your Customers

Want to gain a better understanding of your market and the competition—and generate more referrals? Ask questions—but not just any questions. Here’s an example: Good Question - “What could our company do to serve you better?” Great Question – “Tell me about your favorite...

Channel(s): Leadership: Workplace
March 15th, 2012

Why I Am Leaving Goldman Sachs

In an Op Ed in the New York Times, Greg Smith, Goldman Sachs executive director and head of the firm’s United States equity derivatives business in Europe, the Middle East and Africa, announced his resignation from what is arguably one of Wall Street's most venerable firm. The problem as...

Channel(s): Workplace Culture, Ethics