Leadership: Workplace

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via Bill Peel
February 28th, 2014

Conference Call Survival Strategies

If you, like many, have a strong aversion to conference calls, gird your loins. They're not going away. Sue Shellenbargar sites research in a recent WSJ article that the number of conference calls in the U.S. is expected to grow 9.6% a year through 2017. Ugh!  Though conference-call ...

via Forbes
February 28th, 2014

Stress: the Necessary Danger for Top Performers

There's a direct link between high performance and the ability to manage your emotions and remain calm under pressure, according to a Travis Bradberry, author of Emotional Intelligence 2.0. Stress itself (and the anxiety that comes with it) is an “absolutely necessary emotion.” In...

February 28th, 2014

Research That Can Help You Reach Your Goals

Two editors at Harvard Business Review compiled 22 HBR articles based on current research they believe will help us reach our goals in 2014. Here are some of their postings: “Successful people do nine things differently than everyone else.” “The rest of us hold ourselves back in five major...

via LinkedIn
February 28th, 2014

Love Bad News? Successful People Do!

Few people put "Getting bad news" on their list of favorite things. On the other hand, who doesn't like to receive good news? Truth is, though, bad news can really be good news -- and quite helpful -- when you're a leader who needs all the facts to make wise decisions. A number of verses in...

via LinkedIn
February 28th, 2014

What’s Your NPS? Better Know It!

Google “Measure of Success” on the Internet and you’ll see over 7,000 links to explore. I was reading Bernard Marr’s piece about Net Promoter Score (NPS) this morning just before I had breakfast with an Executive VP at Southwest Airlines. He told me that Southwest had used the NPS metric...

via Forbes
February 27th, 2014

No Email While on Vacation? What?

What would happen if you didn’t respond to email while on vacation? Would the world come to an end? Business stop in its tracks? Execs at Bandwidth think not. Sure, they’re passionate about providing the best IP services for their customers, but they’re also passionate about family and...

February 27th, 2014

Always On, Never Done? Don't Blame Your Smartphone

Professionals, managers and executives who carry a smartphone for work report interacting with work 13.5 hours every workday (72 hours per week including weekend work), according to the Center for Creative Leadership. This doesn't leave much time for family and recreation -- not to mention...

February 26th, 2014

5 Great Questions to Ask Your Customers

Want to gain a better understanding of your market and the competition—and generate more referrals? Ask questions—but not just any questions. Here’s an example: Good Question - “What could our company do to serve you better?” Great Question – “Tell me about your favorite...

Channel(s): Leadership: Workplace
via Forbes
December 30th, 2013

Why Successful People Never Bring Smartphones into Meetings

You might want to think twice before pulling out your smartphone to check email during a meeting. According to a recent survey reported in Forbes, this can be deadly to your career.

November 10th, 2013

Foster a Culture of Gratitude

Research shows that employees who feel valued, they have high job satisfaction, are willing to work longer hours, engage in productive relationships with co-workers and supervisors, are motivated to do their best, and work towards achieving the company’s goals. The opposite is also true....