Unlike many retail giants, QuikTrip, Trader Joe's, and Costco see their employees as an asset to be maximized, not an expense to be minimized. According to a recent article in The Atlantic by Sophie Quinton, "As a result, their stores boast better operational efficiency and customer service, and those result in better sales. . . . Under investment in workers can result in operational problems in stores, which decrease sales. And low sales often lead companies to slash labor costs even further."
Trader Joe's Lesson: How to Pay a Living Wage and Still Make Money in Retail
April 6th, 2013
Media: Mainstream Media