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April 22nd, 2018

Small Steps of Faith Can Lead to God’s Purposes for You and Many Others

Sometimes a relentless desire to do something can be the Spirit of God prompting us to take a small step of faith. That’s what Tammie Jo Shults, Captain of Southwest flight 1380, did in high school after she read the book Jungle Pilot, a book about the missionary pilot Nate Saint....

via Bill Peel
March 28th, 2015

Southwest Airlines' Legendary Corporate Culture | An Interview with Dave Ridley

During his 27-year career at Southwest Airlines, Dave Ridley has served as SVP Chief Marketing Officer; SVP People and Leadership Development; SVP Business Development; and VP of Ground (Airport) Operations. Dave retired earlier this year but he retains an office at Southwest and serves as...

via LinkedIn
February 28th, 2014

What’s Your NPS? Better Know It!

Google “Measure of Success” on the Internet and you’ll see over 7,000 links to explore. I was reading Bernard Marr’s piece about Net Promoter Score (NPS) this morning just before I had breakfast with an Executive VP at Southwest Airlines. He told me that Southwest had used the NPS metric...